Swiss-Belhotel International
Global - 50+ Properties
1The Challenge
Swiss-Belhotel International, with 150+ properties across Asia Pacific, the Middle East, and Australia, had no unified loyalty programme. Guest data was fragmented across properties — each managed independently with inconsistent branding, no centralized guest profiles, and no strategy for turning one-time guests into repeat customers.
2The Solution
BookingWhizz deployed WhizzLoyalty with automated WhatsApp enrolment, WhizzCRM for unified guest profiles, and the Multi-Hotel CMS with role-based access for centralized content management. The full stack connected guest data across every property into a single intelligence layer.
3The Results
Repeat bookings grew by 400%. Loyalty membership surged from 1.2 million to 5.4 million in just 13 months — 100% automated via WhatsApp. Content update time dropped by 70% and brand consistency improved from 64% to 98%. The unified analytics dashboard drove a 25% improvement in marketing ROI.
“BookingWhizz automation helped us enroll millions of guests into our loyalty program without adding staff. Managing 150+ properties used to be a nightmare — now one dashboard gives us complete control.”
Products Used
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