Know Every Guest. Personally.
Every guest who walks through your door is a relationship worth keeping. WhizzCRM unifies every guest interaction into one AI-powered platform. Run targeted campaigns across WhatsApp, email, SMS, and iMessage. Automate the entire guest journey from booking to re-booking. Every message personalised. Every campaign measurable.
See the Platform in Action
Real data from live hotel properties using BookingWhizz
Guest Profiles
2.6M
↑ +12.5%
Guest Emails
1M
↑ +8.3%
Room Upgrade Rev
$7.9K
↑ +15.2%
Upsell Revenue
$39.2K
↑ +22.7%
Revenue Trend
Active Campaigns
| Campaign | Sent | Open | Rev |
|---|---|---|---|
| Summer Special | 12,450 | 24.8% | $187K |
| Eid Holiday | 15,640 | 29.7% | $347K |
| Spa & Wellness | 6,780 | 18.5% | $42K |
The Problem
Hotels serve thousands of guests a year but barely know any of them. Data sits in disconnected systems, or was never captured at all. The result? Generic communication, missed engagement, and guests who never come back.
of hotel guest data sits unused — no profiles, no patterns, no insights
average email open rate — the channel most hotels rely on for guest communication
guests receive any personalised communication before arrival
How WhizzCRM Works
One platform. Every guest touchpoint. Fully automated.
Capture
Syncs with your PMS in real-time. Every booking — OTA, direct, phone — creates a unified guest profile with preferences, history, and spend data. The more guests you serve, the richer your insights become.
Engage
Automates the full guest journey — pre-arrival offers, in-stay concierge, post-stay surveys — and powers targeted campaigns across WhatsApp, email, SMS, and iMessage. Seasonal promotions, re-engagement blasts, segment-specific offers — all from one platform.
Retain
Smart segmentation identifies guest segments by behaviour, spend, and preferences. Trigger automated win-back campaigns after 90+ days of inactivity. Run loyalty re-engagement, seasonal promotions, and personalised re-booking campaigns that drive repeat revenue.
One Inbox. Every Channel. AI-Powered.
All guest messages and campaign responses — WhatsApp, iMessage, SMS, email — flow into a single unified inbox. AI handles 73% of queries automatically in under 30 seconds, 24/7.
How Guests Experience It
Behind the scenes it's AI. To your guests, it feels like genuine, personal attention.
Birthday wishes, post-stay surveys, seasonal offers, and re-booking nudges — delivered via WhatsApp, email, and SMS at exactly the right moment.
Key Capabilities
Everything you need to engage, convert, and retain every guest
Connected to 230+ Integrations
Works with every major PMS, Channel Manager, OTA, and Payment Provider
See how much guest engagement your hotel is missing
Get a free WhizzAudit and discover how to turn every guest interaction into revenue and loyalty